Mental Health Education and Resource Centre (MHERC) Privacy Policy

MHERC values its members and respects your privacy. We collect information about you through our website in an effort to improve our services and provide you with what you need, as well as communicate with you about our services. We do not sell or rent your personal information to third parties. We may, under certain circumstances share your information with third parties as outlined below under “Does MHERC share my information”.

This privacy policy applies only to information collected online by MHERC and describes the personal information we collect about you, why we collect it and how we use it. If our information practices change, we will post an updated policy on our website.

If you have any questions about our privacy policy please contact us.

What kind of information does MHERC collect?

We may collect information about you or your organisation, such as your name, email address, postal address,phone numbers, when you visit our website to register for a Workforce Development course, join our Library, save your information with us online or contact us with a question or concern.

How does MHERC use my information?

• We may use your personal information in the following ways:
• To process and fulfil your Professional Development registration, including sending you emails to confirm your place, booking or Library requests.
• To communicate with you and to send you information by email, postal mail, text message or other means about our business with you.
• Unless you have directed us not to contact you with any further information.
• We may contact you to ask of you would like further information about our services.
• To help us learn more about your requirements.
• To help us address problems with and improve our site design and services.
• To analyse trends and statistics.
• To protect the security or integrity of our website and our business.
• To contact you if necessary

You always have the choice not to receive marketing information from us. For instructions on opting out, please see the section entitled, “How do I make choices about receiving promotional communications?” below.

Does MHERC share my information?

We may share your personal information in the following ways:

When we team up with another provider to offer or provide services to our members to conform to legal requirements (including, but not limited to, requirements in accordance with any applicable law, regulation or government request) or comply with legal process, or to help maintain the law protect our rights or property or those of our related organisations enforce our terms and conditions.

How do I access or change my information?

You can contact us and we can update your details.

How do I make choices about receiving promotional communications?

MHERC want to communicate with you only if you want to hear from us. If you prefer not to receive information, such as details of upcoming Professional Development courses, you can let us know by sending us an email, giving us a phone call. You can choose to opt out of email promotional communications by clicking unsubscribe in the body of the email.

If you change your mind you can start receiving communications from us by signing up when you visit our website or when you contact us directly. Please note that if you make an enquiry or register with us, we will confirm your status or enquiry by email. We may also need to contact you via telephone, text message, email or postal mail with questions or information regarding your query or registration.

How does MHERC use cookies?

We may use cookies to enable you to use certain website features, store your preferences, recognise you when you return to our website, and monitor and maintain information about your use of our websites

You can set your browser not to accept cookies or to notify you when you are sent a cookie, giving you the opportunity to decide whether or not to accept it. If you do not accept cookies, however, this may affect your ability to fully use our website.

How do I know my personal information is secure?

MHERC limits the number of employees that have access to the databases that contain personal data, and employees are required to adhere to confidentiality. As an added safeguard, MHERC does not store credit card information with your registered online profile. MHERC processes online payments using Direct Payment Solutions Ltd (DPS). DPS have secure systems to protect your data. Their policy is available for you to read viatheir link prior to completing your online transaction.

While we implement the above security measures on this site, you should be aware that 100% security is not always possible.

Refusal of Membership

MHERC may refuse any registration, booking or Library request at our discretion.

The Mental Health Education and Resource Centre (MHERC) are leading providers of education and information on mental health, wellbeing and addiction for

• individuals seeking support for themselves or others
• those working in the mental health, addiction and social service sectors 
• businesses wanting to improve and maintain wellbeing and resilience in their workplace 

Education and Professional Development

MHERC’s education is designed to enhance knowledge, understanding and attitudes from a researched evidence and strengths-based perspective. Our engaging facilitators are experts in their fields and provide participants with practical skills and tools. 

• Our Professional Development Programme offers over 80 workshops each year from core foundation skills to specialised topics and personal development. View upcoming workshops and register here. 
  
  
• Together with our collaborative partners we also offer free or affordable community education workshops. To see if we have any upcoming public community workshops click here.

Workplace Education (Private Workshops and Education for Organisations and Businesses)

• We provide Workplace Education to organisations and businesses nationwide to efficiently and cost-effectively upskill their staff. Choose a workshop from our professional development programme or we can tailor a workshop to meet your needs.

   Talk to us for a free quote – email us or phone 0800 424 399.

Information and Resources

• Our friendly staff can assist you in finding appropriate information and services to meet your needs.
  
  
• Our website has information on mental illness, addictions, support, helplines and where to start if you are seeking help for yourself or others.
  
  
• Our Canterbury Mental Health Directory is available on our website to help you find services and organisations to meet your needs. You can search key words or browse the categorised listings. Hard copies of the Directory can also be purchased from our office.
  
  
• MHERC’s onsite library hosts a large collection of books, DVDs, CDs, fact sheets and brochures on a wide range of topics such as specific mental illnesses, child and adolescent wellbeing, addiction, gambling, stress, sleep, communication, relationships and much more. We invite you to visit our library or you can start by browsing our resources online here.
  
  
• Our eLibrary offers free access to eBooks and audiobooks anywhere, anytime from your device. Become a member, then download the free ePlatform app and search “MHERC” to browse and borrow from our collection.

MHERC is a registered Charitable Trust who have been proudly supporting our community for over 25 years. We are based in Christchurch and provide services throughout Canterbury and New Zealand. 

Our Vision

A community that is inclusive of and responsive to those with mental health, addiction and wellbeing issues and those impacted by social harm.

Our Kaupapa

• To proactively provide evidence-informed mental health and/or addiction education and other resources for individuals and/or groups.
• To value and uphold the principles of partnership, participation and protection as informed by the Treaty of Waitangi/Te Tiriti o Waitangi.

Our Funders 

MHERC would like to thank our funders who have been essential in making it possible for us to deliver our services.

• Canterbury District Health Board
• Ministry of Social Development
• Christchurch City Council
• Rata Foundation
• New Zealand Police
• Perpetual Guardian

Special Thanks

• Moore Stevens Christchurch Audit
• Cuningham Taylor Law

Charities Commission #CC29184