Seeking Help

In crisis?

If you or someone else is in immediate danger, please call 111.
For more information of what to do in an emergency, see - In Crisis?

What is the first step to getting help?

  • If you feel unwell your best starting point is usually your GP (family doctor). GPs are trained to assess, treat and manage a range of mental health issues. They may also refer you to local community mental health services or a private specialist. Most GPs can help you access a number of free counselling sessions.

  • Our Canterbury Mental Health Directory is also a great place to start in finding local services and groups available.

  • Alternatively, you could start by calling one of the helplines listed below.

Helplines:

National 24/7 helplines for support and counselling

  • Need to Talk? - free call/text 1737
    Talk with a trained counsellor, anytime

  • Lifeline - 0800 543 354 or free text 4357
    For counselling and support

  • Healthline - 0800 611 116
    For advice from trained registered nurses

  • Samaritans - 0800 726 666
    Confidential support for anyone who is lonely or in emotional distress

  • Depression Helpline - 0800 111 757 or free text 4202
    Talk to a trained counsellor about how you are feeling or to ask any questions

  • Suicide Crisis Helpline - 0508 828 865
    Talk with highly trained and experienced telephone counsellors who have undergone advanced suicide prevention training 

Support and information for children and youth

  • Youthline - 0800 376 633 or free text 234
    For young people and their parents, whanua and friends
  • What's Up - 0800 942 8787 or webchat at whatsup.co.nz (5pm - 10pm)
    For 5-18 year olds

  • Kidsline - 0800 543 754
    For young people up to 18 years of age

  • The Lowdown - thelowdown.co.nz or free text 5626
    Support for young people experiencing depression or anxiety

  • Sparxsparx.org.nz 
    Online self-help tool that teaches young people the key skills needed to help combat depression and anxiety 

Help with specific issues

  • Anxiety Helpline - 0800 269 4389
    For people feeling anxious or for those seeking advice for a friend or family member

  • Alcohol Drug Helpline - 0800 787 797 or free text 8681
    For people dealing with alcohol or other drug problems

  • PlunketLine - 0800 933 922
    Support for parents, including mothers experiencing post-natal depression

  • Rape Crisis - 0800 883 300
    For support after rape or sexual assault

  • OUTline - 0800 688 5463 (Monday to Friday 10am - 9pm, weekends 6pm - 8pm)
    For sexuality or gender identity issues

  • Women's Refuge Crisis Line - 0800 733 843
    For women living with violence, or in fear, in their relationship or family

  • Shakti Crisis Line - 0800 742 584
    For migrant or refugee women living with family violence

  • Refugees as Survivors - 0800 472 769
    Psychological support for refugees and asylum seekers

  • Rural Support - 0800 787 254
    For people in rural communities dealing with financial or personal challenges

For families, whanau and support workers

  • Supporting Families and Mental Illness - 0800 732 825
    For families and whanau supporting a loved one who has a mental illness

  • Common Ground - commonground.org.nz
    Central hub providing parents, family, whanau and friends with access to information, tools and support to help a young person struggling

  • Skylight - 0800 299 100 (Monday to Friday 9am - 5pm)
    For support through trauma, loss and grief

  • After a Suicide - afterasuicide.nz
    Offering practical information and guidance to people who have lost someone to suicide

  • Le Va - leva.co.nz
    Information and support for Pasifika families on mental health, addiction and suicide prevention